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Knowledgebase : Troubleshooting

This article is intended for cases when an error „database is malformed" appears in P5. It is about checking and repairing structural index errors. Note that only the index's structural integrity is handled here, not its content or actuality. CHECKING A...
In the Presstore log file, a messages similar to this one appears: "nsd(63930,0xb0a8d000) malloc: *** mmap(size=2013265920) failed (error code=12) *** error: can't allocate region *** set a breakpoint in malloc_error_break to debug unable t...
Customer was running P5 version 5.1.4 at the time. Depending on the size of a backup, P5 would sometimes generate enormous temporary lookup files - sometimes several GB in size. That, in turn, could cause a server's root file system to fill up temporari...
PresSTORE uses by default the port address 8000 to offer its service over the network. It is possible to change this port during installation. Please do not use system reserved ports (i.e. port numbers below 1024) for PresSTORE because these are often ...
PLEASE NOTE: THE PROCEDURES DESCRIBED HERE ONLY WORK IN PRESSTORE 4 AND EARLIER. THEY DO NOT WORK IN P5 DUE TO THE SWITCH TO A DIFFERENT DATABASE ENGINE! 1. Using the PresStore GUI To perform a simple quick-check of index consistency and optionally sc...
Starting with P5 version 5.5, client to client synchronize plans are supported. When a sync job is defined to transfer data from one P5 client to another, i.e. not to/from the P5 server (localhost) itself, P5 attempts to setup a direct connection from o...
Q: Customer received the above error message during a backup. A: Good explanation of a SCSI Bus Reset on this web site: http://h71000.www7.hp.com/doc/73final/6318/6318pro_022.html [1] Links: ------ [1] http://h71000.www7.hp.com/doc/73final/6318/631...
When Synchronizing to a file system which does not support extended attributes, the Sync job will fail with the error "TARGET CANNOT CHECK CTIME'S: /VOLUMES/TARGETFILESYSTEM" The reason for this error is a bit subtle: The ctime cannot be set or modi...
The EPIPE error is a communications error. http://www.wlug.org.nz/EPIPE [1] Here's another description of this type of error: "This is very likely a broken network connection. That is to say the network connection was broken. You should check your /...
Link to a discussion thread on how to mount a NAS on bootup using the fstab file on a Mac http://forums.plexapp.com/index.php/topic/14201-howto-automount-afpsmb-shares-using-autofs/ [1] fstab network attached storage network volume Links: ------...
An auto-update from, say, version 3.x to 4.x would not work because the two machines wouldn't be able to communicate with each other. If the server and the client are running different versions of Presstore 4.x that are deemed compatible, then auto-upd...
Customer was running full backups once a week during the weekend and daily incremental backups during the week. However, during the first incremental backup of the week, it looked as if Presstore was backing up everything. We turned on debug logging an...
The local administrator account in Windows 2008 is hidden. In case you're having problems using Presstore on a Windows 2008 machine with Active Directory domain accounts, try to enable the Local Administrator account and use that one instead. Please refer...
Advanced control lists (ACL) allow defining file permissions beyond the older posix access rights standard. When synchronizing files on Macs, the ACLs are transferred in the same way as all other file attributes. But in order for the ACLs to be created...
Archiware P5 will not run in parallel with other backup software installed on the same server. Any such setup ist unsupported. The reason being that other backup software may lock the tape device(s), which would prevent Archiware P5 from controlling tho...
When using include filters in Synchronize plans, it may appear that files are copied with each sync job, even if these were not changed The reason for behavior this is somewhat hidden: Filters are applied on source and target in order to allow "other"...
As of 3.2.2, PresSTORE includes a simple disk speed test utility. This utility can be used to check the data-transfer speed to and from a given hard disk drive. The utility performs sequential read and write tests on the given file, thus not only testing ...
As of 2.3.10, PresSTORE includes a simple, yet powerful network test utility. This utility can be used to check the data transfer speed between the PresSTORE server and any of it's clients (see Limitations below). The utility performs a pure network test...
Q: Customer wanted to perform a full backup during the weekend and incremental backups during the week. Recycle policy was set to 6 days. Volumes had expired but were not being recycled automatically. Why? A: The problem was that the customer had cr...
We are often asked which criteria is used in PresSTORE to decide whether a file must be saved again PresSTORE will resave a file if: It is modified (it's modification time changed since the last run) It's inode is modified (user/group changed, exten...