Incompatibility with Helios CD24 - Powered by Kayako Help Desk Software

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Knowledgebase: Filesystem related

Incompatibility with Helios CD24

Posted by Sven Koester, Last modified by Andre Kuehnemund on 28 March 2012 10:05

Helios has changed its desksrv API with update CD24, which has lead to compatibility problems with PresSTORE up 
to version 3.1.1. 

We will resolve this incompatibility as soon as possible, in the meantime we recommend NOT to install Helios 
CD24 update.

Appearance: 
When restoring or synchronizing files, these do not become visible in the finder until the desktop database is 
rebuilt. In PresSTORE's extended log (or in the support logs), a helios error message 5027 appears for each 
file.

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