P4/P5 fails to launch on 64-bit Ubuntu
Posted by Andre Kuehnemund, Last modified by Andre Kuehnemund on 18 February 2014 11:50

Please note: These instructions are for the 64-bit version of Ubuntu 12.04. As Ubuntu evolves, these instructions may or may not work with other Ubuntu releases.


Customer installed 64-bit version of Ubuntu 12.04, downloaded and installed P4/P5 software - but when he tried to launch Presstore, the following error message appeared:


update-rc.d: warning: /etc/inti.d/lexx missing LSB information

update-rc.d: see <http://wiki.debian.org/LSBInitScripts>


Start the PresStore software now (y/n) [n]: y

Starting PresStore application servers, be patient...

lexxsrv (/usr/local/aw/start-server: 270: /usr/local/aw/start-server: /usr/local/aw/bin/nsd: not found)

Started 0 from 1 application servers.



The error was due to certain 32-bit libraries being missing, as those libraries were not installed during a standard 64-bit Ubuntu install. As PresStore is a 32-bit application, those libraries need to be installed in order for PresStore to work. To install, execute the following commands:

sudo apt-get update

sudo apt-get upgrade

sudo apt-get install ia32-libs-multiarch libpam-ldap:i386 libpam-modules:i386


Accept all the defaults during the ldap setup. Once the install has finished, launch PresStore by executing:


sudo /usr/local/aw/stop-server


Presstore should now launch.


keyword: 64bit

(1 vote(s))
Not helpful

Comments (3)
Russell Gillette
21 August 2014 16:23
Just FYI, ia32-libs-multiarch was removed in 14.04 LTS. Each 32-bit lib needs to be installed individually now.
Kris M
16 January 2015 0:58
Guys, I'm after some advice.

I'm on Debian Wheezy

E: Unable to locate package ia32-libs-multiarch
E: Unable to locate package libpam-ldap
E: Unable to locate package libpam-modules
Andre Kuehnemund
07 April 2015 15:16
Please refer to the other comment in this article. You may also search for '64bit' in our knowledgebase for other related articles.
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