Knowledgebase:
Remote support via Teamviewer
Posted by Andre Kuehnemund, Last modified by Andre Kuehnemund on 01 July 2016 9:53

Standard technical support is being provided through our support website. Depending on the issue, we may require a phone call or a remote control session with a customer. We use (and own a license for) Teamviewer (http://www.teamviewer.com) for remote support. 

Whenever we request remote access to your server via Teamviewer, please make sure to install the current version of Teamviewer. We strongly recommend downloading the Teamviewer QuickSupport version. It is available for Mac, Linux and Windows and does not require anything to be installed on your server or workstation. The software can be found here:

https://www.teamviewer.com/en/download/mac.aspx

 

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Comments (2)
chu
30 August 2016 8:38
Linux server session expired error
Andre Kuehnemund
31 August 2016 19:21
Please create a support ticket, provide a detailed error description (incl. dates, times, job ID etc.) and download and attach the P5 support data from your server. Thanks!
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