Knowledgebase:
Microsoft AD domain administrator accounts and administrative access in P5
Posted by Andre Kuehnemund, Last modified by Andre Kuehnemund on 20 September 2016 22:09

Customer was only able to use the local Administrator account on his Windows server to administer P5. The server P5 was installed on was a member of the same AD domain as the domain admin accounts. None of his domain admin accounts did have administrative privileges in P5.

As Microsoft puts it:

"Group: Administrators

The Administrator account is also a default member. When this server is joined to a domain, the Domain Admins group is automatically added to this group..."

(https://technet.microsoft.com/en-us/library/cc785098(v=ws.10).aspx)

As a result, every domain admin user should - at least in theory - have local administrator privileges on the local server, incl. P5. However, that wasn't the case. In order to make those domain admins P5 administrators, they had to be added directly to the local Administrators group. Once those domain admin users had been added to the local Administrators group, they had full admin privileges in P5.

 

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Andre Kuehnemund
13 December 2019 17:02
Feedback from a customer who was unable to activate a license while being logged in to P5 using a domain administrator account:

1. Remove the P5 license
2. Stop the P5 service and uninstall the P5 Software
3. Take the machine out of the domain
4. Reboot
5. Log-in as a local Administrator user
6. Install the P5
7. Log-in to P5 as the same local Administrator user
8. Activate the license
9. Create an admin user (same as our domain administrator user with the name "admin") inside the P5 interface
10. Take the server back into the domain
11. Reboot
12. Log-in as a domain admin
13. Everything works...

I guess that the crucial step was to import the P5 license as the local Administrator under which the P5 was installed, and later take the computer inside the domain.

I hope this can be helpful to you if a similar problem arises in the future.
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