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Last weekend, daylight savings time ended here in Europe. Several customers who run P4/5 on Windows machines have since reported that their backups tried to resave all their data. Please see the following link to an article on our blog. It includes a li...
This article is intended for cases when an error „database is malformed" appears in P5. It is about checking and repairing structural index errors. Note that only the index's structural integrity is handled here, not its content or actuality. CHECKING A...
This article is about the SIZE OF FILES. It sounds trivial, but at a second glance it turns out to hold some surprises. As an example, lets use a text file that resides on the desktop and contains the text "Hello World". The file has 11 character, e...
Very good article on ACLs and POSIX permissions: http://arstechnica.com/apple/reviews/2005/04/macosx-10-4.ars/8 [1] Links: ------ [1] http://arstechnica.com/apple/reviews/2005/04/macosx-10-4.ars/8
Every DDP device sold by Ardis (http://www.dynamicdrivepool.com/ [http://www.dynamicdrivepool.com/]) comes preinstalled with the P5 software, incl. a free P5 Backup license to a standalone tape drive. There are several way of how P5 can be used with a DDP...
Customer's setup: "The XSAN and library are in separate zones; one zone contains one ATTO (two channels) of the backup server and the four LTO-5 drives, the other zone contains the second ATTO in the backup server and the XSAN storage. As soon as th...
Question: I'm trying to setup a Linux machine as my B2Go server, but I'm getting the following error message: "The Data Storage Directory is not supported." Answer: On Linux, please enable the user_xattr mount option for the ext3/4 filesystem....
PLEASE NOTE: Archiware does not provide technical support for PAM related login issue. The following solution was provided by acustomer for the benefit of others: ------------ B2G installed on Ubuntu 14.04. The ldap auth provided by libpam-ldap pack...
Q: I installed the required 32-bit libraries, but my P5 still won't not launch. What's going on? A: For a list of the required 32-bit libraries for CentOS 6.4, please see here: http://portal.archiware.com/support/index.php?/default_import/Knowled...
Starting with P5 version 5.5, client to client synchronize plans are supported. When a sync job is defined to transfer data from one P5 client to another, i.e. not to/from the P5 server (localhost) itself, P5 attempts to setup a direct connection from o...
Curious on how to generate previews and proxies for P5 Archive on a Mac? This helpful article by our partner David Fox from JPY Ltd. teaches you how to install ImageMagick and FFmpeg on macOS with the free, open-source software package management system H...
This question recently came up in a support ticket. The customer had tried to use ffmpeg to generate previews of .wav audio files - and it wasn't working. Here's what I did to get it to work: - I created a new archive plan for archiving audio files. - I...
Great article by DDP maker Ardis Technologies (http://ardistech.com/ [http://ardistech.com/]) on how to sync one of their DDP Ethernet SAN devices to a mirrorDDP using P5 Synchronize: https://drive.google.com/file/d/0BwXcQqfP9_ypeVh6am9mcFhZZUE/view?pli...
!!! REMEMBER TO MAKE A BACKUP COPY OF YOUR P3  OR P4 INSTALLATION FOLDER BEFORE YOU BEGIN !!! In preparation for the various upgrades, it is also highly recommended to read through the various upgrade FAQs.: http://www.archiware.com/upgrade-faq [http:...
On an Ardis DDP device (http://www.dynamicdrivepool.com [http://www.dynamicdrivepool.com]/), P5 is installed under /tmp/avfs-dbase/aw. To update the P5 software, download the current Linux installer(http://www.archiware.com/p5-download.304.1.html [http://...
OS X does not include free iSCSI initiator software as part of the OS. The following vendors offer iSCSI initiator software for OS X: Global Studio Solutions: http://www.studionetworksolutions.com/globalsan-iscsi-initiator/ [http://www.studionetworksolu...
Customer kept getting errors when attempting to label tapes. Mac Mini, OS X 10.12, Quantum Scalar i6 with LTO8 drives. Log showed: ... Warning: Drive awst0 with serial no. CXXXXXXX can no longer be accessed by the OS and should be disabled. Warning: Driv...
RESOURCE INDEPENDENT COMMANDS mbp-aw:bin admin$ /usr/local/aw/bin/nsdchat -c srvinfo buildstamp 201702241714 mbp-aw:bin admin$ mbp-aw:bin admin$ /usr/local/aw/bin/nsdchat -c srvinfo address 127.0.0.1 mbp-aw:bin admin$ mbp-aw:bin admin$ /usr/...
P5 indexes consist (among further info) of two parts: * The file and folder structure and change thereof over time, and * The media (tape) related tables with positions where the data is stored. Both parts are independent from each other. In case f...
PLEASE NOTE: On supported Synology NAS P5 uses port 20000 instead of the default port 8000. To connect to the P5 web interface, try this URL: http://localhost:20000/login [http://localhost:20000/login] or http://:20000/l...
Q: I found the following message in a P5 log. What does it mean? ... Proxy generator results in an error: Loading clips: /tmp/***.mov: clip larger then 134217728 bytes; ignore ... A: Depending on your preview settings, a generated preview file ma...
Red Digital Cinema (http://www.red.com/ [http://www.red.com/]) makes cool cameras. Wouldn't it be great if P5 Archive could create previews of R3D Raw files? With Red's redline tool you can. Here's how: - Download and install the REDCINE-X PRO Software f...
The Quantum Superloader 3a is a special version of the Quantum Superloader 3 that has no SCSI interface. This device is not supported.
When restoring data from tapes that were written with cloning enabled, P5 will sometimes ask for a tape that's not available - possibly because that tape of a clone pair is being stored off-site. To force P5 to use the other tape of the clone pair (i.e. t...
When saving data to the cloud with Backup or Archive, P5 maintains the cloud access through disk volumes in a virtual disk library. Disk volumes in P5 as listed in the P5 volume manager are represented on disk as a folder in the virtual disk library. Th...
This issue is apparently caused by a bug in RedHat / CentOS 7. Please see here: https://bugzilla.redhat.com/show_bug.cgi?id=1193817 [https://bugzilla.redhat.com/show_bug.cgi?id=1193817] Customer: "I just reinstalled a plain CentOS 7. lsscsi see the...
Standard technical support is being provided through our support website. Depending on the issue, we may require a phone call or a remote control session with a customer. We use (and own a license for) TEAMVIEWER (http://www.teamviewer.com [http://www.tea...
Example of a restore in P5 using the CLI: macmini:~ admin$ pwd /Users/admin macmini:~ admin$ cd /Users/admin/aw/bin macmini:bin admin$ ./nsdchat -c RestoreSelection create localhost /Users/admin/Desktop/test RestoreSelection.0 macmini:bin admi...
We described in another article how to make a network mount available to P5 on Windows, that was here:    https://support.archiware.com/support/index.php?/Knowledgebase/Article/View/182/0/how-to-back-up-a-network-drive-on-windows [https://support.archiwar...
When using Synchronize in a Disk-to-Disk-to-Tape scenario, it is recommended not to use the linked cycles in Synchronize. Previous data can be kept in Synchronize as snapshots stored in a __CYCLES folder. These snapshots (or cycles) can be created u...
You may want to complete a migration of your Archiware installation for many reasons. When migrating from one Mac host to another, the process isn’t complicated, but should be completed cautiously. This guide describes how to complete this migration and r...
When trying to use AD logins with P5, please note the following: It is not possible to specify a domain name in the P5 login mask. P5 will check whether a user is local to  the machine or is a user of the same domain as the host itself. User accounts bel...
FILEVAULT is a system in OS X 10.4 - 10.6 that protects files in the users home directories on a Macintosh computer by encrypting the home folder. While a user is logged in, his/her home folder including subfolders and files will appear like any normal...
UP UNTIL NOW: A volume/tape will be reserved by a job to write when * online, meaning it can be found in a library or drive -and- * _"Appendable"_ -and- * not _"Suspect"_. A tape received "Recylable" status when * not _"Suspect"_ -and- * ...
CUSTOMER: "Client has Windows Server 2012 R2 running P5.4.2 Client is a virtual machine on Hyper Visor. Client is Windows Server 2016. Attempting to use the MS Windows VSS Setup on this client but the job reports "Failed to create a mapping from /E /Y"...
Q: If we run a restore for files that parks on 4 different tapes and only 3 of this tapes are in the library, does Archiware always restore the first 3 tapes then ask about the 4th one ? What is the protocol ? A: Using the above example, P5 would fi...
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