Knowledgebase
19Filesystem related
13Using tape drives
46Tips and tricks
9Using disk drives
8Command line interface (CLI)
33Installation and Configuration
9Volume handling
7Job handling
4Supported Hardware
7Index related
6Backup Strategies
4Supported 3rd party products
6PresSTORE White Papers
89Troubleshooting
15How Stuff Works
During the autodetection of drives and changers, it sometimes happens that the drives are mapped in a wrong order, especially when configuring Fiber-Channel devices. The media changer accesses drives by their physical position, whereas PresSTORE "sees"...
When files are restored by an non administrator user in P5, sometimes
the files cannot be written to the destination folder and an error
message "Access denied" or "Permission denied" appears.
This may also appear even if the user is actually allowed to...
In PresSTORE 3 & 4, there is a check box on the client configuration
screen that allows for an automatic upgrade of the client. The
automatic upgrade functionality was introduced in PresSTORE Version 3.
The PresSTORE client will only be upgraded in case t...
Great article on how to automate backing up the P5 indexes, logs &
configuration database by Mike Szumlinski:
http://provideotech.org/automatically-backing-up-p5-indexes/
[http://provideotech.org/automatically-backing-up-p5-indexes/]
We cannot stress ...
Saving the "Windows System State" with PresSTORE directly is not
recommended.
The problem does not lie in saving the system state, which PresSTORE
can do by means of VSS - but in recovering it. While recovering the
files, PresSTORE would need to overwrit...
When Backup2Go is used to save workstations which hold virtual machines like VMWare to run a second operating system, care must be taken when saving the guest image. These images are often big files, representing the guest operating system including its...
We were often asked about tape capacity, and why the capacity printed
on the tape differs from the size shown in the PresSTORE Volume table.
The reason is that the size in the volume table is the sum of the
saved files' sizes. That does not always c...
During file restore, PresSTORE restores all file attributes, including the user and group attribute, as they were on the file that was originally saved. From PresSTORE 3.0.6 on, the user and group file attributes can be changed during restore operations ...
David Fox from our U.K. distributor JPY wrote a very good article
about Cloud storage setup for Archive and Backup with P5.
Please read more here:
http://news.jpy.com/kbase/2018/1/19/p5-cloud-storage-setup-and-best-practise-guide
[http://news.jpy.com/kbas...
PresSTORE application server requires periodical restarts in order to
do some resource cleanup tasks. The server restart is performed at
predefined intervals and is activated only if there are no users
logged-in and no jobs running. Presstore checks for ...
Often we are asked why after a synchronization the sizes and file
counts differ on the two folders, namely on Unix systems.
This article lists some reasons why that is the case.
Differences in sums of sizes, e..g comparing disk space or file sizes
The ...
NOTE: The following applies to PresSTORE versions from 1.5.5 up to and including 2.3.0. The 2.3.1 version and newer have the below functionality built-in so you need not configure anything extra. Older versions do not support this feature.
If you a...
As long as there is file system the machine sees, it can be used to
save the data. Therefore, it is possible to synchronize across
different platforms (e.g. Mac -> Win, Win -> Linux, Solaris -> Mac
etc.).
However, the question is, which file system the s...
When starting scripts from within PresSTORE, e.g. to create previews
or per-job-scripts [1], the use of environment variables may differ
from the standard expectations:
On Linux and Solaris, the environment variables from the caller of
the start-ser...
When Synchronizing to a file system which does not support extended
attributes, the Sync job will fail with the error
"TARGET CANNOT CHECK CTIME'S: /VOLUMES/TARGETFILESYSTEM"
The reason for this error is a bit subtle:
The ctime cannot be set or modi...
PresSTORE's jobs may end regular even if some single files could not
be read or written or may be incomplete. In either case, PresSTORE
protocols each file related error in the file access log.
Starting with PresSTORE 3.2, a job will show a warning in ca...
QUESTION:
A computer went offline in the middle of a Backup2Go backup and I'm
now seeing the following error:
"... file check/collection: /Volumes/backup2go/10013: invalid command
name 'origin CBLIB c1 {File Find Error Opening File} c2 file4open s1
...
Great article by Mike Szumlinski...
http://www.xsanity.com/article.php/20110209085948148 [1]
Links:
------
[1] http://www.xsanity.com/article.php/20110209085948148
This articles describes which preconditions must be met in order to get previews in archives on Mac OS X and on Helios volumes. One precondition is that a layout image already exists. PresSTORE does not regard the original image (as this may be a very ...
When accessing drives in P5 on Windows, Network drives via SMB, Samba
or CIFS are usually not visible in P5.
The reason is that P5 runs as a service, but network drives are
mounted in the context of user processes and are thus not visible to
the P5 serv...
On Windows, there is no desktop icon generated for PresSTORE during
the installation.
If you want an icon to start PresSTORE, on the local Machine or on
another host, here is how:
* Right click somewhere on the desktop background and pick from t...
Your system volume is almost full and you need to free up disk space.
Or you simply no longer need those tens of thousands of previews you
once generated.
By default all previews are stored in the following folder:
PRESSTORE 4 (P4):
/usr/local/aw/co...
After a complete crash, e.g. a harddisk crash on the backup server,
the system must be set up from scratch. This arcticle describes how to
achieve that the easiest way. In this scenario, we assume that
everything is lost, including the P4/P5 configuration...
The attached document describes how to restore the contents of a
workstation that has been lost, stolen or damaged to a replacement
workstation using B2Go.
Link to a discussion thread on how to mount a NAS on bootup using
the fstab file on a Mac
http://forums.plexapp.com/index.php/topic/14201-howto-automount-afpsmb-shares-using-autofs/
[1]
fstab network attached storage network volume
Links:
------...
It is sometimes required to perform a firmware update on an Apple
Fusion / LSI host bus adapter.
To do so, LSI offers a tool names LsiUtil that is ready to use on
Windows, Linux or Solaris, but not on Macs.
The LsiUtil and the (controller specific) las...
In order to move P4 to another drive in Windows, P4 needs to be
uninstalled from the C: drive, then reinstalled to the desired drive
(e.g. D:). Finally, the P4 configuration, indexes etc. would need to
be moved from the old to the new location. The follow...
By default, PresSTORE ist installed in /usr/local/aw on Linux,
Solaris and OSX hosts.
Due to the fact that PresSTORE's backup and archive modules make use
of index files to maintain the data saved on tape, the directory may
consume a large amount of spa...
Customer reported he was no longer creating previews during archiving
and wanted to see if any existing previews could be deleted. We
referred the customer to the following KB article:
http://portal.archiware.com/support/index.php?/Knowledgebase/Art...
Archiware P5 will not run in parallel with other backup software
installed on the same server. Any such setup ist unsupported.
The reason being that other backup software may lock the tape
device(s), which would prevent Archiware P5 from controlling tho...
From a customer:
"So now I have 2 working script, first for graphic files & the second
for video proxy.
1. Graphic files:
I think I need describe it more detailed. So for convert graphic files
for PresStore thumbnails I use ImageMagick. Beco...
Red Digital Cinema (http://www.red.com/ [http://www.red.com/]) makes
cool cameras. Wouldn't it be great if P5 Archive could create previews
of R3D Raw files? With Red's redline tool you can. Here's how:
- Download and install the REDCINE-X PRO Software f...
Starting with version 3.2, PresSTORE supports a CLI command to repeat
the post archive tasks, i.e.
* the verify operation
* the preview generation
* the deletion of files
With the new command, it is thus possible to repeat operations that
were ...
After exchanging a broken or stolen workstation that has been saved
with Backup2Go, data shall be restored to the new workstation.
Sometime, the new workstation has been used with Backup2Go, too. In
PresSTORE Backup2Go the workstations are identified by ...
When running under Windows, PresSTORE is bound by filename
restrictions of the Windows operating system.
PresSTORE uses the Win32 subsystem and is thus bound to the following
restrictions regarding file names:
Due to Windows restrictions, a file or direc...
Archiware support may advise you to change certain server-wide
options. To do so,
please change to the PresSTORE installation directory (default is
/usr/local/aw), edit the CONF/LEXXSRV.PORT (P3 & P4) file or
CONFIG/LEXXSRV.PORT (P5) file (port is the T...
We described in another article how to make a network mount available
to P5 on Windows, that was here:
https://support.archiware.com/support/index.php?/Knowledgebase/Article/View/182/0/how-to-back-up-a-network-drive-on-windows
[https://support.archiwar...
To restart the running P5 instance on the Unix-like host, perform the
following command as privileged user:
/usr/local/aw/stop-server
/usr/local/aw/start-server
You can also start the software with some other user by doing:
/usr/local/aw/start-server ...
When using include filters in Synchronize plans, it may appear that
files are copied with each sync job, even if these were not changed
The reason for behavior this is somewhat hidden:
Filters are applied on source and target in order to allow "other"...
When synchronizing files over the internet, it may make sense to add an initial step to speed up the initial synchronization Customers than often follow this scheme: Synchronize the files from the source to an external disk Ship he disk to the destinati...
With PresSTORE Synchronize you can duplicate Mac OSX startup disks.
Note that you can only duplicate the current startup disk. You cannot
duplicate a non-startup disk containing startup data and programs to
some other device.
When syncing to FireWire or ...
When browsing with the PresSTORE GUI in the file systems, previews are
generated on those systems that support previews. During browsing in
the filesystem, the previews are visible when changinging to the
Gallery View. That means, PresSTORE generates prev...
When setting up a client in PresSTORE, an IP address or a hostname must be given in order to access the client via TCP/IP. When using dynamic IP addressing, entering an IP address is not possible, because the client may get a different IP address each t...
Filters are very powerful helpers when creating archives or backups.
Filters are refered to by their name in Archive, Backup and/or
Synchronize Plans.
Include filters define files and directories which should be included
in the selection. Without definit...
You can locate the PresSTORE server log files in the directory /usr/local/aw/log (Note: This is the default installation path. Your software may be installed in a different folder). In the above directory, you will find lexxsrv.log - which is the mo...
Historically, byte-level differences, or byte-patching methods were used to patch existing large-file installation distributions that somebody would like to upgrade w/o providing the user with the whole file (which might be large). So, an OS vendor can ...
Help Desk Software by Kayako